We Clean Any Surface – Terms & Conditions for Property Access

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1. Property Access:

   • Clients must ensure that our cleaning staff can access the property at the scheduled service time. Access must be provided either by the client being present, providing a key, or a secure key safe.

   • Failure to provide access as agreed will be considered a missed appointment.
      

2. Charges for Missed Access:

   • If our staff arrive and are unable to access the property due to the client not being present or a key/key safe not being provided, We Clean Any Surface reserves the right to charge 100% of the service fee.

   • This fee covers the cleaner’s time, travel, and preparation costs.
      

3. Rescheduling:

   • Missed access incidents require the client to reschedule the service. Rescheduling is subject to availability and may incur additional charges.
      

4. Client Responsibility:

   • Clients are responsible for ensuring that keys provided are functional and accessible.

   • We Clean Any Surface is not liable for lost, stolen, or damaged keys once collected or accessed for service purposes.
      

5. Acknowledgment:

   • By booking a service, clients agree to these terms and conditions regarding property access and associated charges.