We Clean Any Surface – Terms & Conditions & Property Access

​

Property Access

To allow us to carry out your cleaning service as scheduled, please ensure our team can access the property at the agreed time. Access can be provided by:

• You being present at the property

• Providing a key

• Using a secure key safe

• If access is not available as arranged, this will be treated as a missed appointment.

​

Missed Access Charges

If our team arrives and is unable to access the property because no one is present or a key/key safe has not been provided, We Clean Any Surface reserves the right to charge 100% of the scheduled service fee. This charge helps cover the cleaner’s time, travel, and preparation costs.

​

Rescheduling

If access is missed, the service will need to be rescheduled. Rescheduled appointments are subject to availability and may incur additional charges.

 

If 24 hours notice is not given to cancel or reschedule the clean, the client will be charged 100% of the booking. 
 

Client Responsibility

Clients are responsible for ensuring any keys or key safes provided are working correctly and accessible at the time of service.

​

While we take reasonable care, We Clean Any Surface cannot accept liability for lost, stolen, or damaged keys once they have been provided or accessed for service purposes.

​

If you are one of our regular Blitz clean clients and no longer require our service, we kindly ask that a minimum of two weeks’ notice is provided.

​

Service Not as Described

By booking a service with We Clean Any Surface, the Client agrees to provide accurate and complete information regarding the size, condition, and scope of the cleaning required.
 

If our staff attend the scheduled appointment and the cleaning requirements are materially different from what was discussed or disclosed at the time of booking — including but not limited to significantly heavier soiling, additional areas, or different service requirements — and we are unable to complete the clean as originally agreed, this will be treated as a misrepresentation of the service scope.
 

In such circumstances, our team reserves the right to leave the property, and the Client will be charged 100% of the original booking fee.
 

Any additional work or revised scope may be rescheduled and quoted separately at our discretion.

Before and after photos 

We may use anonymised before/after photos for marketing unless the client opts out.”

​

Acknowledgement

By booking a service with We Clean Any Surface, you confirm that you have read, understood, and agree to these property access terms and any associated charges.

​

Complaints process

We always strive to provide the highest standard of service and ensure that every client is completely satisfied with the work carried out. While we take great pride in our cleaning services, we understand that occasionally things may not go as planned.

 

To allow us the opportunity to investigate and rectify any issues promptly, all concerns regarding the standard of cleaning must be reported on the same day that the cleaning service is completed. Unfortunately, concerns raised after this period may be difficult to verify and may not be eligible for corrective action.

 

Our goal is always to resolve any issues quickly and fairly, and we encourage clients to contact us as soon as possible if they are not fully satisfied with the service provided.